LAST UPDATED 1 NOVEMBER 2026

Privacy and cookies

What personal information we collect when you use www.vovs.co.uk, get in touch, claim an FFG Connect member perk code or work with us as a client, why, and your rights.

Who we are

V.ONE Venture Studio (“V.ONE”, “we”, “us”) is a trading name of Ugenie AI LTD, a company registered in England and Wales (company number 16331448).

Registered office: Bartle House, 9 Oxford Court, Manchester, M2 3WQ, United Kingdom
Email: hello@vovs.co.uk

Ugenie AI LTD is the controller of your personal information under UK data protection law (the UK GDPR and the Data Protection Act 2018). Ugenie AI LTD also runs Ugenie, one of the ventures in our portfolio. This policy covers V.ONE only; Ugenie has its own privacy notice.

What we collect

When you browse the site

Server logs. Our host, Vercel, processes your IP address, browser details and the pages you request, to deliver the site and protect it from abuse.
Analytics. Pages viewed, the site that referred you, your country, device type and browser. Vercel Web Analytics does not store your IP address. It counts visitors using a hash of the request that changes every day, so we cannot identify you or follow you between visits or across other sites. You can turn analytics off: see Cookies.

When you contact us or book a call

Email. Your name, email address and whatever you choose to tell us.
Fit calls. Bookings run on Cal.com. You give Cal.com your name, email address and any notes, and it shares them with us so we can hold the call. Cal.com’s own privacy policy covers its site.
Working together. The business details you share about your idea, company and plans. Please don’t send health or other sensitive personal information: we don’t need it.

When you redeem an FFG Connect perk code or ask for remindersDRAFT: this part is new and awaiting review

Your details. Your name, email address and business name, the code you enter, and which version of the Member Terms you accepted.
Technical details. Your IP address and your browser’s user agent (the line of text that names your browser and device), recorded with each redeem attempt, checkout hold and claim.
A visitor cookie. vone_visitor holds a random ID that tells our server which checkout hold or queue place is yours. It holds nothing else. See Cookies.
A bot check. When you press Redeem, Vercel BotID checks your browser to tell people from bots, so the codes go to people.
Payment records. If you pay £200, PayPal tells us the order and payment references, the amount, the payment’s status and any refund. PayPal handles your card or PayPal account itself: we never see your card details.
Drop alerts. If you sign up for an alert before each Monday drop, your name, email address, mobile number if you give one, the exact wording you agreed to, when you agreed, your IP address and browser (as a record of your consent), and whether you have unsubscribed.

When you become a clientDRAFT: this part is new and awaiting review

Your account. Your name and email address, so you can sign in to your dashboard with a code we email you.
Your project. Your onboarding call booking (from Cal.com), the agreement you sign (your typed name, the time, your IP address and browser, and a fingerprint of the exact document), your checklist and the files you upload, and the notes and updates we share in your dashboard.
Emails we send you. Which service emails we sent, when, and whether they were delivered.
Your site’s visitors. Monthly visitor and page view counts for the site we host for you, from Vercel Web Analytics. These are counts, with nothing that identifies your visitors.

We don’t buy personal data, use advertising trackers or sell your information to anyone.

Why we use it

Purpose	Lawful basis
Run the site and keep it secure	Legitimate interests: keeping the site online and safe
Understand how the site is used, to improve it	Legitimate interests: improving the site. You can object at any time.
Reply to your messages	Legitimate interests: answering people who contact us
Hold a fit call and prepare a proposal	Steps you ask us to take before entering a contract
Deliver work we have agreed	Performance of a contract
Keep business and tax records	Legal obligation

The FFG Connect perk and client workDRAFT: this part is new and awaiting review

Purpose	Lawful basis
Check your code, hold it or queue you, confirm your claim, and set up your account and project	Contract: steps you ask us to take, then carrying out the Member Terms
Take your payment, send your receipt and give refunds	Contract
Keep the drop fair and secure: rate limits, bot checks, one code per member and looking into abuse	Legitimate interests: preventing fraud and keeping the perk fair for every member
Keep a record of the Member Terms you accepted, and of agreements you sign, with when and from where	Legitimate interests: being able to show what was agreed
Send service emails: confirmations, sign-in codes, reminders about your checklist, receipts	Contract
Alert you 5 minutes before each Monday drop, by email (and by text if you gave your mobile)	Consent. You can withdraw it at any time with the unsubscribe link in every reminder.
Keep payment and tax records	Legal obligation
Tell FFG Connect how the perk is going	No personal data is shared: FFG Connect sees counts only

The FFG Connect drop alerts are the only messages we send that you have to opt in to, and they are only about the drops. Apart from those, we don’t run a mailing list. If we follow up on a conversation you started, tell us to stop and we will.DRAFT: this part is new and awaiting review

Who we share it with

Only the providers we need to run the business, acting on our instructions:

Vercel Inc., for hosting, analytics and the BotID bot check
Cal.com, Inc., for booking calls
Our email and workspace providers, to send and store email
Software and AI tools we use to prepare proposals and deliver projects
Professional advisers such as an accountant, and HMRC or other authorities where the law requires it

For the FFG Connect perk and client workDRAFT: this part is new and awaiting review

Supabase, for our database, dashboard sign-in and file storage. Our production database is in London.
Resend, to send our emails, such as confirmations, sign-in codes and drop reminders
PayPal, to take payments and give refunds. PayPal also uses your payment details for its own purposes, such as fraud checks, under its own privacy statement.

FFG Connect only ever sees counts: how many codes were released, claimed and paid for, and how many sites went live. We never give Forbes Family Group Limited (FFG Connect) your name, email address or business name.

International transfers

Some of these providers are based in, or process data in, the United States or elsewhere outside the UK. When they do, the transfer is covered by UK adequacy regulations (including the UK–US data bridge) or by the UK International Data Transfer Agreement or Addendum.

How long we keep it

Server logs: a short period under Vercel’s standard log retention
Analytics: aggregate counts only, with no profile of you
Enquiries and bookings that don’t lead to work: up to 24 months after we last spoke, then deleted
Client records: six years after the work ends, for tax and legal reasons

For the FFG Connect perkDRAFT: this part is new and awaiting review

Redeem attempts (the code entered, email, IP address and the result): 90 days
Checkout holds and queue places that didn’t lead to a claim: 90 days
Claims, payments and refunds: six years after the end of the financial year they fall in, for tax and legal reasons. If you become a client, your claim is kept with your client record.
Drop reminder sign-ups: we stop emailing you when you unsubscribe or when the perk ends after the last drop on 25 January 2027, whichever comes first. We then keep the record of your consent for 12 months, to show we had permission, and delete it.
Records of the service emails we send: 12 months
The vone_visitor cookie: one year on your device, unless you clear it sooner

Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict how we use it, or send it to you or another organisation in a portable form. You can object to any use based on legitimate interests, and you can always object to marketing. It’s free, and we will respond within one month. Email hello@vovs.co.uk.

Complaints

Please tell us first and we will try to put it right. We will acknowledge your complaint within 30 days. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

CookiesDRAFT: this part is new and awaiting review

UK law (the Privacy and Electronic Communications Regulations, PECR) covers cookies and anything else that stores or reads information on your device. We never use cookies to track you or for advertising. Most of the site sets no cookies at all. Here is everything it does use:

What	Why	Kept
`vone-theme` Local storage	Remembers light or dark mode. Only saved if you use the toggle.	Until you clear your browser storage
`vone-analytics` Local storage	Remembers your analytics choice, so we don’t ask again.	Until you clear your browser storage
Vercel Web Analytics Script, no cookies	Counts page views anonymously so we can see what’s working and improve the site.	Nothing stored on your device
`vone_visitor` Cookie, strictly necessary	Only on the FFG Connect perk page. A random ID that tells our server which checkout hold or queue place is yours, so nobody else can pay for a code you are holding. It holds nothing else.	One year
Vercel BotID Script, strictly necessary	Only on the FFG Connect perk page. When you press Redeem, it checks your browser to tell people from bots, so the codes go to people.	Not kept by us
PayPal checkout PayPal’s cookies	Only if you pay for a £200 code. PayPal’s buttons and checkout window are run by PayPal and use PayPal’s own cookies to take your payment securely. PayPal’s cookie policy applies.	Set by PayPal
`sb-…-auth-token` Cookies, strictly necessary	Only if you sign in to your client dashboard. Keeps you signed in.	Until you sign out or your session ends

vone-theme and vone-analytics are needed for features you ask for, and the perk, checkout and sign-in cookies are strictly necessary for the service you are using, so none of them need consent. Analytics used only to improve our own site is allowed without consent, as long as we tell you about it and let you say no (PECR, as amended by the Data (Use and Access) Act 2025). To turn it off, use . If your browser sends a Global Privacy Control signal, analytics stays off unless you allow it.

Our fonts are served from our own domain. There are no advertising tags, social media widgets or embedded videos or maps. If you follow a link to another site, such as Cal.com or PayPal, that site’s own cookie policy applies.

Children

The site, and the FFG Connect member perk, are for adults. We don’t knowingly collect information from anyone under 18.

Changes

If we change this policy, we will update this page and the date at the top. See also our terms of use.